Shipping policy

Shipping Policy

We ship every order fast, tracked, and fully insured — so your cool air arrives without stress.

Delivery Rates & Times

• United Kingdom — FREE tracked delivery on all orders. Estimated delivery: 2–4 business days.
• Ireland & EU — free tracked delivery on all air conditioning units; accessories may carry a small delivery fee shown at checkout. Estimated delivery: 3–6 business days.

Delivery estimates begin from the moment your order is dispatched, not from the moment it is placed. Estimates are not guaranteed delivery dates; carrier delays, weather, and peak periods (e.g. heatwaves, holidays) can occasionally extend them.

Order Processing

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 2pm, or on weekends and holidays, begin processing the next business day. During periods of very high demand, processing may take up to 3 business days — we'll email you if that's the case.

Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you haven't received tracking within 3 business days of ordering, check your spam folder first, then contact us.

Large Item Delivery

Air conditioning units are shipped as large parcels. The courier delivers to your door; for heavier units we recommend having someone available to help move the box inside. If you have specific delivery instructions (access codes, safe place, floor number), add them at checkout or reply to your shipping confirmation email.

Missed Deliveries

If the courier cannot deliver, they will leave a card or notify you by email/SMS to rearrange delivery or collect from a local depot. Parcels returned to us as undeliverable (e.g. incorrect address provided, repeated missed deliveries, uncollected parcels) may incur a re-delivery charge; if you choose to cancel instead, the original outbound shipping cost we incurred may be deducted from your refund where permitted by law.

Incorrect Address

Please double-check your shipping address at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped, we cannot redirect it.

Damaged in Transit

Every shipment is insured. If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and the item. We'll send a replacement or issue a full refund — you won't be left waiting on a courier claim.

Customs & Import Duties

Orders shipped within the UK and EU are delivered with no additional customs charges. For any destinations outside these regions (where offered at checkout), any import duties or taxes are the responsibility of the recipient.

Questions About Your Delivery?

Email us at contact@aircoolhq.co.uk with your order number and we'll respond within 1 business day.