Contact information
Contact Information
We're here to help — whether it's a pre-sale question, sizing advice, order tracking, or warranty support.
Customer Support
UK warehouse
AIRCOOL UK
Unit 4B, London Business Park
1 Harbour Exchange Square
London, E14 9GE
United Kingdom
Ireland office
AIRCOOL
24 Willow Grove
DOORADOYLE, LK V94 F1P9
Ireland
Response time: within 1 business day (Monday–Friday, 9:00–18:00)
What to Include
To help us resolve things fast, please include:
- Your order number (e.g. #1001) for anything order-related
- Photos or a short video for damage or fault reports
- Your room size in m² if you'd like sizing advice before buying
Common Requests
- Where is my order? — Check the tracking link in your shipping confirmation email first; if anything looks stuck, email us and we'll chase the courier for you.
- Returns & refunds — See our Refund Policy, then email us to start the process.
- Warranty claims — Email us with your order number, a description of the fault, and photos/video.
- Change or cancel an order — Email us as soon as possible; we can usually amend orders before dispatch.
Business Details
AIRCOOL is an online retailer operating from Ireland, serving customers across the United Kingdom and the European Union.