Track Your Order
Wondering where your cool air is? Here's everything you need to follow your delivery.
How to Track
- Find your shipping confirmation email — sent as soon as your order leaves our warehouse (1–2 business days after ordering). Subject line: "Your order is on the way". Check spam/promotions if you can't see it.
- Click the tracking link — it takes you straight to the courier's live tracking page for your parcel.
- Check delivery day — most couriers send a delivery-day time window by SMS or email on the morning of delivery.
Typical Timeline
- Day 0: Order placed — confirmation email sent immediately.
- Day 1–2: Order packed and dispatched — tracking email sent.
- Day 2–4 (UK) / 3–6 (EU): Delivered to your door, tracked and insured.
Tracking Says...
- "Label created" for over 24h? Normal — the courier scans the parcel at their first hub, sometimes a day after collection.
- No movement for 3+ days? Email us and we'll open an investigation with the courier the same day.
- "Delivered" but nothing there? Check with neighbours and safe places first, then contact us within 48 hours — every parcel is insured, and we'll resolve it with a replacement or refund.
- Missed the delivery? The courier leaves a card or message to rebook or collect from a local depot — usually held for 5–7 days.
Need Help?
UK warehouse
AIRCOOL UK
Unit 4B, London Business Park
1 Harbour Exchange Square
London, E14 9GE
United Kingdom
Ireland office
AIRCOOL
24 Willow Grove
DOORADOYLE, LK V94 F1P9
Ireland
with your order number (e.g. #1001) and we'll chase it for you — replies within 1 business day, usually much faster.