Refund policy

Returns & Refunds

We want you to love your AIRCOOL unit. If you're not completely satisfied, we make returns simple.

30-Day Money-Back Guarantee

You may return any item within 30 days of delivery for a full refund of the purchase price. To be eligible, the item must be unused (beyond reasonable testing), in its original condition, and returned in its original packaging with all accessories, remote controls, hoses, window kits, and manuals included.

Statutory Right of Withdrawal (UK & EU)

In addition to our 30-day guarantee, consumers in the UK and EU have a statutory right to cancel their order within 14 days of receiving the goods, without giving any reason. To exercise this right, notify us by email within the 14-day period and return the goods within 14 days of your notice. This statutory right is unaffected by anything else in this policy.

How to Start a Return

Email us with your order number and reason for return.
We'll reply within 1 business day with return instructions and the return address.
Pack the unit securely in its original packaging and ship it back. We recommend a tracked service, as the goods remain your responsibility until they reach us.

Return Shipping Costs

Faulty, damaged, or incorrect items: we cover all return shipping costs and will arrange collection where possible.
Change of mind: return shipping is at your cost.

Refunds

Once your return is received and inspected, we'll notify you and process your refund to the original payment method within 14 days. Depending on your bank or card provider, it may take a few additional days for the refund to appear.

We may reduce the refund to reflect any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (e.g. clear signs of extended use, missing accessories, or damage caused after delivery).

Exchanges

The fastest way to exchange is to return your item for a refund and place a new order. For faulty items, we'll ship a replacement as soon as the fault is confirmed — often before we receive the original unit back.

Damaged or Faulty on Arrival

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours with photos of the item and packaging so we can resolve it immediately with a replacement or full refund, including any delivery charges paid.

2-Year Warranty

All air conditioning units include a 2-year warranty against manufacturing defects, starting from the delivery date. The warranty covers faults arising from materials or workmanship under normal domestic use. It does not cover accidental damage, misuse, commercial use, failure to follow the user manual, or normal wear of consumable parts such as filters. Your statutory rights (including under UK and EU consumer law) are not affected. To make a warranty claim, email us with your order number, a description of the fault, and photos or video where possible.

Non-Returnable Items

Gift cards are non-returnable. Items marked as final sale at the time of purchase cannot be returned under the 30-day guarantee (your statutory rights still apply).