Contact Us
Talk to a real person. No bots, no ticket black holes — just fast, helpful answers from people who know the products.
Email Us
UK warehouse
AIRCOOL UK
Unit 4B, London Business Park
1 Harbour Exchange Square
London, E14 9GE
United Kingdom
Ireland office
AIRCOOL
24 Willow Grove
DOORADOYLE, LK V94 F1P9
Ireland
⏰ We reply within 1 business day (Monday–Friday, 9:00–18:00) — usually much faster during summer.
Before You Hit Send
Include these and we can usually solve it in one reply:
- Order questions: your order number (e.g. #1001)
- Damage or faults: a photo or short video of the issue
- Sizing advice: your room size in m² (length × width) and whether it gets direct sun
Quick Links
- Delivery questions → see our Track Your Order page
- Setup help → see our Installation Guide
- Which unit to buy → see our Size Guide
- Returns & warranty → see our Refund Policy and Support & FAQ
We're an independent team serving the UK and Europe — your email lands with someone who can actually fix your problem. Stay Cool. Stay Comfortable.